Frequently Asked Questions
Everything you need to know about your Urban Body Jewelry order.
How long will it take for my order to ship?
Most orders are processed and shipped within 24 hours. Standard shipping typically takes 3-5 business days within the USA, while international shipping varies based on location and selected method.
What materials are used in your body jewelry?
We prioritize safety and quality, offering a wide range of materials including 316L Surgical Steel, G23 Titanium, 14k Gold, and organic options like wood, stone, and bone.
Can I return body jewelry if it doesn't fit?
Due to health and safety regulations, we can only accept returns on items that are still in their original, heat-sealed clear packaging. Once the seal is broken, the item is no longer eligible for return or exchange.
How do I know what size or gauge to order?
We provide a comprehensive size chart and gauge conversion guide on our website to help you find the perfect fit. If you are unsure, we recommend consulting a professional piercer before purchasing.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination and weight of the package.
How should I clean and care for my jewelry?
We recommend cleaning your jewelry with mild soap and warm water. Avoid harsh chemicals or alcohol on organic materials and certain gemstones to prevent damage and maintain their natural finish.